Terms & Conditions

Terms and Conditions of Usage of AWSM BLOSSOM

These terms & conditions (“Terms and Conditions”) govern your use of the AWSM BLOSSOM and the services provided by it. (1) By accessing, viewing, or using this website of AWSM BLOSSOM and the websites as mentioned in Annexure Abelow, the applications in relation thereto, including online ordering, call center service or (2) by installation of the mobile application software provided by AWSM BLOSSOM (“Website”), you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Subject to Applicable Law, AWSM BLOSSOM may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions. AWSM BLOSSOM recommends that you carefully read the Terms and Conditions each time you visit the Website as the Terms & Conditions may affect your rights.


If you do not agree with the Terms & Conditions of Use, do not use the Website for its intended usage.

Privacy Policy

AWSM BLOSSOM Privacy Policy forms part of the Terms & Conditions and can be found on the below mentioned links:

privacy policy


These Terms & Conditions apply to all users of the Website. The Website may include content, information or links to third parties or third party websites. AWSM BLOSSOM does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms & Conditions you agree to hold harmless and relieve AWSM BLOSSOM and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website and any you agree and acknowledge that viewing and usage of the contents of any such third party website is solely made at your own risk.

AWSM BLOSSOM recommends that before you disclose any personal information to a third party, you should first read and accept the third party's privacy policy and terms and conditions of use (if applicable) of their website.

Access to Website

AWSM BLOSSOM here by provides its conditional permission for you to access the Website in accordance with these Terms and Conditions provided that you use the Website on your continued and absolute compliance with these Terms and Conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You may only use this Website solely for (1) your personal, non-commercial use, (2) you may download a single copy of the materials from the Website only for your personal, non-commercial home use. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, "robots", "spiders", "offline readers", place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing, AWSM BLOSSOM grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not

caches or archives of such materials. AWSM BLOSSOM reserves the right to revoke these exceptions either generally or in specific cases at any time.

You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material's owner.

Intellectual Property Rights


The Website contains many valuable intellectual property including but not limited to trademarks and copyrights used by AWSM BLOSSOM affiliates and related entities throughout the world. These trademarks are used to distinguish AWSM BLOSSOM’s quality products and services. These trademarks and related proprietary property are protected from reproduction and simulation under national and international laws and are not to be copied without the prior express written permission of AWSM BLOSSOM.

The text, graphics and Website’s html code (including flash files, java script etc.) contained in the Website are the exclusive property of AWSM BLOSSOM, its affiliates or related entities. Except where otherwise provided, the text, graphics and html code contained here shall not be copied, distributed, displayed, reproduced, adopted or transmitted in any form or by any means without the prior express written permission of AWSM BLOSSOM.

The Website may link to websites not maintained by or related to AWSM BLOSSOM. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this website or AWSM BLOSSOM. AWSM BLOSSOM has not reviewed the websites hyper-linked to or from this website and is not responsible for the content of any other website. These links are to be accessed at the user's own risk and in accordance with the Website’s usage policy. AWSM BLOSSOM makes no representations or warranties about the content, completeness, or accuracy of these links or the websites hyper-linked to the Website. Furthermore, AWSM BLOSSOM does not implicitly endorse third-party websites hyper-linked to the Website.

The intellectual property on the Website, except all User Submissions (as defined hereinafter), including but not limited to the text, software, scripts, graphics, photos, logos, images, concepts, sounds, music, videos, interactive features and anything else capable of being copyrightable under the Applicable Law ("Content") and the trademarks, service marks and logos contained therein ("Trademarks"), are owned by/licensed to AWSM BLOSSOM, subject to copyright and other intellectual property rights under the Applicable Laws and international conventions. Content on the Website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of AWSM BLOSSOM or the respective owners, as the case may be. AWSM BLOSSOM reserves all rights not expressly granted in and to the Website and the Content. You agree not to engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein. The contents of the Website are Copyright (c) 2012 AWSM BLOSSOM All rights reserved.


You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that AWSM BLOSSOM provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Your Account


If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. AWSM BLOSSOM reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Products and Pricing


All products listed on the Website their descriptions, and their prices are each subject to change. AWSM BLOSSOM reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that AWSM BLOSSOM will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from AWSM BLOSSOM’s suppliers, AWSM BLOSSOM shall have the right, prior to the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have been already been charged for the order and AWSM BLOSSOM cancels your order, AWSM BLOSSOM for any reason whatsoever, AWSM BLOSSOM will issue a credit to your credit/debit card or bank account in the amount of the charge.

Orders & Acceptance of Orders


When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of AWSM BLOSSOM. Your receipt of an order confirmation from AWSM BLOSSOM does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AWSM BLOSSOM reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. AWSM BLOSSOM may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address. Your order is not accepted until AWSM BLOSSOM sends you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if AWSM BLOSSOM cancels all or a part of your order, your sole and exclusive remedy is either that (a) AWSM BLOSSOM will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) AWSM BLOSSOM will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, AWSM BLOSSOM accepts Visa, Master Card, Diners Club, American Express, SBI Debit Card and PayPal. Notwithstanding anything contained herein, any and all payments made vide abovementioned options, either through payment gateway on the AWSM BLOSSOM website or through AWSM BLOSSOM mobile application, are subject to specific terms and conditions of such third party payment gateways.

AWSM BLOSSOM encourages you to place your order on the Website for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 9599008700.


8 am - 10:30 pm (Mon - Sun)

Customer can place the order by two methods:-

Online - Customer can place order on website and make the payment through below mentioned modes of online payment.

Offline – By calling the call center of AWSM BLOSSOM.

Order Cancellation

AWSM BLOSSOM makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. AWSM BLOSSOM is will not cancel or change orders already in process at the florist, en-route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us on +91 9599008700. No change in delivery instructions will be entertained by AWSM BLOSSOM prior to 2 working hours of the time of delivery and acknowledged by our Customer support team (domestic). No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery of the order unless confirmed by our Customer Service team on email (international deliveries). AWSM BLOSSOM will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.

Note: With effect from 1 December 2013, any refund if initiated by AWSM BLOSSOM in its sole discretion, in respect of cancellation of order by the customer, can only be processed in terms of Gift Vouchers. Gift Voucher shall be valid for 3 (three) months from the date of issue, and would apply on the Website catalogue Gift Voucher can be used only once and will not be exchanged for anything other the products/services as specified therein. Once used, it expires automatically and no refund or return will be entertained in relation to the purchases/orders made with it.

Not with standing anything contained herein the Terms and Conditions, any Discount Voucher issued to you by AWSM BLOSSOM can be used only once and will expire thereafter, even if the order/delivery is unsuccessful.

Note: A refund will be processed by AWSM BLOSSOM in the event AWSM BLOSSOM determines that the cancellation of the order is due to AWSM BLOSSOM's incapability of fulfilling the order.

Problems with an Order

AWSM BLOSSOM makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Note: AWSM BLOSSOM will not entertain any complaint for perishable products like fresh flowers, cake etc. after few hours from the time of delivery.

Awsm Blossom try to meet every every exceptions regarding order, However in festival season or rush hours variation in cake & bouquet design could vary as per availability of raw material like flavour and color of flower and leaves.

Order-Related E-mails

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number, (required in the event you need to contact AWSM BLOSSOM). To 
show our appreciation, you will receive a confirmation e-mail from AWSM BLOSSOM when your gift has been delivered.

Duplicate Orders

If you placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer and get that clarified. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

For each product or service you order on the Website, you agree to pay the price applicable for the such product or service as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select, if any (“Delivery Fees”), and any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on AWSM BLOSSOM’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (“Taxes”) not withheld by AWSM BLOSSOM. All payments are non-refundable (except as expressly set forth in the Terms and Conditions). Without limiting other remedies, AWSM BLOSSOM reserves the right to charge a late fee on all past due payments equivalent to the lesser of 1.5% (one and half percent) per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Order delivery is totally subject to the payment received by AWSM BLOSSOM. Unless payment is received by AWSM BLOSSOM, no order will be processed.

Shipping & Delivery Policy

The below mentioned terms of the shipping and delivery are qualified by the Shipping Disclaimer,  which forms an integral part of the Terms and Conditions.

For same-day standard time delivery, orders must be received by AWSM BLOSSOM before 4:00 pm, Monday - Sunday, IST.

For same-day fixed time delivery, orders must be received by AWSM BLOSSOM before 4:00 pm, Monday - Sunday, IST.

For same-day midnight delivery, orders must be received by AWSM BLOSSOM before 4:00 pm, Monday - Sunday, IST.

Rakhi Deliveries may be done prior to the occasion to ensure guaranteed delivery.

·        Notwithstanding anything contained in the Terms and Conditions or elsewhere on the Website, any delivery times provided by AWSM BLOSSOM are estimates.


If the orders are to be delivered by courier companies, it is possible that AWSM BLOSSOM’s courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date.

Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.

Substitution Policy


Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced florists of AWSM BLOSSOM will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. However AWSM BLOSSOM reserves the right to substitute the flowers (including specified color) / other products with equal or higher value in case of non-availability of the desired product.

Return & Refund Policy  


Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event AWSM BLOSSOM decides to refund to you, AWSM BLOSSOM will offer only credit vouchers equivalent to the refund amount but in some case AWSM BLOSSOM will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by AWSM BLOSSOM refund takes 10-15 business days to reflect in your account.

Offline Refund is credited once customer shares the bank details post which it takes 5-7 working days. Once processed by AWSM BLOSSOM refund takes 10-15 business days to reflect in your account.

AWSM BLOSSOM is not responsible and does not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.

 1. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

 2. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.